My husband melted 3 of the slats on our vertical blinds by putting a space heater too close. Years ago we needed to replace some slats, and he just went to a big box store and bought replacements. However, nothing doing this time, so I started searching the web and found result. From my first contact, they have been nothing but friendly, helpful, and a quality product. I sent a sample of the color I needed to replace, and they quickly replied with a suggestion, I ordered online, and in short order...a perfect match! Thanks, I really didn't want to replace my whole set of blinds.