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Clear recently viewedWe received the item several weeks ago. It was broken. We have tried to get a new one shipped through your company, Spring Window Fashions who requested Arc Blinds Premier Window Fashions to ship the item. After it arrived, we first contacted Spring Window Fashions who after two weeks said it had to be re-ordered but did not tell us how to re-order. Last week I contact Arc Blinds Premier Window Fashions and they were going to request it be resent to us with a shorter 36 inch baton/wand since the 50 inch wand broke and was taped to the side of the headrail BEFORE it was sent. We are STILL WAITING for someone out of the three of you to get us a new headrail so we can put our slats back up on our window. Right now our window is bare!