Vertical Blind Headrail (G-71)

I have to admit, first, that I am overall really disappointed with the customer service effort with this purchase. I ordered an 8' long headrail (be wary of the fact ~ and note that there's no prior warning of this ~ that the only shipping option can be up to almost 70% of the cost of the item, itself!!) and it did not come as specified and paid for. The morning after it arrived I called the customer service number to see what options were available (hoping that I could just make the adjustments myself to meet my needs vs imagining the hassle of having another one shipped and having to return ship/discard of this one, present) and left a voicemail. After a day or 2 of no call or response I called again; still, no available cs agent. I also tried the live chat a few times and it does not work. I finally send an email and they respond a few days later (I emailed on a Friday morning). In the meantime while awaiting any form of response I elect just to install the headrail that I have and reconfigure the space to work around it, get it out of the way. The response on Monday addressed none of my questions, merely apologized and said they'd "issue a remake," which I was really hoping to avoid. I responded that I would rather them cancel and just pay back the additional charges for my specifications and they more quickly obliged. Still, I feel the response-resolution was woefully insufficient, that little accountability for the mishap(s) was taken, and that my experience as a customer was extremely poor.

The good:
- The item was delivered before the original estimate (but paying $150 to ship was Insane!)
- Installation was straight-forward, seems that it will otherwise meet my needs

The bad:
- When there were problems, ReSlat was hard to reach and inefficient with the customer's time.
- About a week turnaround to even acknowledge the customer issue, despite numeral attempts to contact.
- Shipping costs are absurd.
- There doesn't seem to be any real recourse for if the wrong item/spec is shipped, outside of shipping a new one. What am I to do with the original one? Or two of them? Is it not possible for me to adjust myself vs all this hassle? I still do not have answers to these questions..

As this is all for a custom blinds project I've yet to see if all of this headache will actually be worth it, but I am hopeful. I will update with any further issues.

Replacing old head rail with this one made my old blinds same as new.

Perfect and works great easy to install every happy with your products.