Shipping Information

Enjoy FREE SHIPPING from ReSlat.com

Shipping Methods & Charges

Current estimated delivery time from the day you place your order to the day it delivers to your door: 10 business days

We offer FREE SHIPPING on every product on our site with the exception of  Replacement Tracks, Valance Bases and Channel Panels measuring 100" & Up. We ship via UPS, FedEx and/or USPS within the 48 contiguous United States. For the fastest service possible, we ship most products directly from our manufacturing facility located closest to you. If your package is too large to ship by UPS or FedEx, we will ship it from our facility via freight carrier.

The not so fine print:

  • -Shipping to Hawaii or Alaska will incur a $65.00 shipping charge. This is a one time fee for any number of items. It will be your only shipping option during your checkout.
  • -Replacement Tracks and Channel Panels measuring 100" in length & Up will be charged a $80.00 oversized freight/processing charge. This is a one-time fee charged for any quantity by our Common Carriers and we do not profit from it. We cannot ship oversized orders to Hawaii or Alaska at this time.
  • -Slats, Valances, Tracks and Parts may ship in separate boxes. If you order these pieces at the same time, expect them to arrive in separate boxes and on different dates.
  • -WE ARE UNABLE TO SHIP TO A PO BOX OR MILITARY BASE. ONCE YOU PLACE YOUR ORDER, PLEASE PROVIDE US WITH A DIFFERENT PHYSICAL SHIPPING ADDRESS.

 

Order Processing

Because we custom make every product per order, any changes must be requested within 24 hours of placing your order. This includes size, color and shipping address changes. Please keep in mind that even within the 24 hour grace period, we may still be unable to authorize changes.

Products that have an extreme length will be shipped rolled instead of straight. This helps us avoid an $80 oversized package fee that is charged by our carriers and allows us to continue offering our great Free Shipping program!

The average turnaround from date of order to delivery is 10 business days. All products on ReSlat.com will be processed and shipped within 4 to 6 BUSINESS DAYS upon receipt of payment. It will take an additional 3 to 5 BUSINESS DAYS for your order to deliver within the contiguous 48 United States. Due to the size of our packages, shipping times may drastically vary to Hawaii and Alaska. Shipping times may also vary for products that need to be shipped via freight. Holidays and weekends are excluded from shipping and handling time estimates. If a product material has been back-ordered or has suddenly run out of stock, we will notify the customer immediately and offer a full refund if you are unable to wait until the restocking date.

 

Inspection of Merchandise

Inspect your merchandise as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify us that the merchandise was damaged in shipping or was made incorrectly within 7 days of the date that the merchandise is delivered to you, we will have the damaged merchandise replaced at no cost to you. If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, we won't be able to replace the merchandise. All damaged shipments must be signed for as damaged.

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