FAQ

  1. Q: How do I order?
  2. Q: Is your Checkout secure?
  3. Q: How do I order more than one slat at a time?
  4. Q: How do I remove my existing slats?
  5. Q: Will you cut my slats to the exact size I provide to you, or do you take a deduction?
  6. Q: From order entry to delivery to my door, how long does this process take?
  7. Q: How do I measure for my new vertical blind replacement slats?
  8. Q: Can you guarantee a match to my existing slats?
  9. Q: Do you offer Samples?
  10. Q: What are your louvers made of?
  11. Q: Are your products safe for my home and my children/pets?
  12. Q: Do you charge sales tax?
  13. Q: Can I replace my vinyl slats with fabric slats?
  14. Q: Do you guys ever offer any coupons or discounts?
  15. Q: Why does it say I am paying Premier Window Fashions when I choose to pay through PayPal?
  16. Q: What is the fraction for?
  17. Q: What gauge (how thick) are your vinyl slats?
  18. Q: Where can I buy 2" vertical blind replacement slats?
  19. Q: Does your company sell standard horizontal blinds too?
  20. Q: Do you ship outside the United States?

Q: How do I order?

A: First, measure your existing slats or opening to determine the length you need. Next, decide whether you would like fabric or vinyl slats (both will universally fit your track). Choose your color you would like. Once you have clicked on the "Customize & Buy" button below your color, you will need to enter the exact slat length you will need to the 1/8th" (For example, 82 1/2"). After choosing your size from the drop down, let us know how many you will need by adjusting the quantity. Click add to cart. Upon completing checkout, your order will be transmitted directly to our manufacturing facility where we will begin custom making your slats to the exact size you need.

Q: Is your Checkout secure?

A: Yes! Your personal information and order data is encrypted and secure. ReSlat.com is Level 1 PCI Compliant and we use 256-bit SSL certificates to keep your order information safe. 256-bit encryption technology is the same exact level of encryption used by large banks to keep your information secure.

Q: How do I order more than one slat at a time?

A:  Adjust your quantity prior to clicking "Add to Cart". You can enter any number of slats at a single size into this quantity box.

Q: How do I remove my existing slats?

A: If your slats have not already fallen out of your existing headrail, then follow these simple steps to easily remove the slats:

  1. Locate the point where the top of your vertical slat attaches to the insert stem that is hanging out of your headrail.
  2. Slide a credit card or thin, sturdy object in between your slat and the slat stem (front or back of slat stem, it can vary).
  3. Slightly raise your slat and it should fall out easily. Some slats can be stubborn and will take a "gentle wiggle"

Q: Will you cut my slats to the exact size I provide to you, or do you take a deduction?

A: We do not take any deductions. The size you provide to us is the exact size we will manufacture your slats to. For example: If your existing slats are 82 1/2" long exactly, then 82 1/2" is what you should order your new slats at. That is the exact size we will manufacture them to.

Q:From order entry to delivery to my door, how long does this process take??

A:  If you live in the contiguous 48 United States, it will take an average of 10 business days

Q: How do I measure for my new vertical blind replacement slats?

A: Don't worry... this is the easy part! As long as you would like your slats to be the same length as your existing slats, you will simply measure from the top edge to the bottom edge of the existing slat.

Q: Can you guarantee a match to my existing slats?

A: Unfortunately, we can not make any guarantees that the slats you order from us will match your existing slats. We do our best to provide accurate photos on our website, however, all monitors depict images differently. Also, even though a color may look like a match, it is very difficult to mimic the wear and tear on existing slats over time. Because our louvers are manufactured brand new, they are typically easily to tell apart from old louvers that have been exposed to sunlight, dust, time, etc...

Q: Do you offer Samples?

A: Absolutely! We sincerely believe that a good product will sell itself to our customers. With this thought in mind, we have made many of our slats available for order for as little as $.50 The sample slat we send is an exact cut sample of the actual slat we will send for your complete order. Click here to order your sample slats. 

Q: What are your louvers made of?

A: Our slats are available in 2 different compositions: PVC and Fabric. Our PVC slats are made of 50% pre-consumer recycled material. Most of the PVC used in these slats is extruded by our manufacturers in Middleton, Wisconsin. It is an extremely durable vinyl product that is built to withstand the elements and last for many years. All of our fabric slats are made of polyester, cotton, and in some cases both. 

Q: Are your products safe for my home and my children/pets?

A: Yes. At ReSlat.com, we are huge advocates of a safe product and a child safe home and environment. Check out our certifications below:

-Oeko-Tex® Standard 100 certifies that our fabrics are free of PVC, halogen, lead, formaldehyde, allergenic dyes, pesticides, phenols, heavy metals and meets all VOC content limits. Test-No. D07-0710 FI Hohenstein

-All of our products are protected by Microban® technology. Microban® is an antimicrobial protection technology that provides continuous protection against stain and odor-causing bacteria like mold and mildew. Ideal for residential and commercial environments.

-Greenguard Indoor Air Quality Certified® Fabrics: Many ReSlat.com materials have been certified by GREENGUARD Environmental Institute (GEI) to be low-chemical and particle emitting fabrics, which provides a healthier indoor air quality. The process used for certification complies with established indoor air quality standards and is performed by a third party lab.

Q: Do you charge sales tax?

A: Only if you are having your products shipped to a location in Ohio. If you do live in Ohio, you will be charged both an Ohio state tax and a Butler county tax. According to new state laws, we are required to charge you taxes as if you physically walked into our store and purchased your products. The total tax rate charge is 6.50%. Again, this only applies to Ohio residents.

Q: Can I replace my vinyl slats with fabric slats?

A: Yes! All of our slats(fabric, solar, and vinyl) have a universal insert notch at the top of them that will allow you to interchange them as you please. If you currently have vinyl slats and want fabric slats, simply order the fabric slats at the exact size as your current vinyl slats. To install, simply insert the new fabric slat into your existing vertical blind track. It is as simple as that!

Q: Do you guys ever offer any coupons or discounts?

A:  Very rarely. We keep our prices at rock bottom levels so we earn a constant flow of new and repeat customers. With a product like ours, it only makes sense to maintain extremely low prices as opposed to high prices with the occasional coupon or sale. Sign up for our quarterly newsletter to be notified of our rare coupon code offerings!

Q: Why does it say I am paying Premier Window Fashions when I choose to pay through PayPal?

A:  ReSlat.com is a website run by Premier Window Fashions, our family-owned, full service window covering company in Cincinnati, Ohio.

Q: What is the fraction for?

A: When customizing the size of your slats you may need a more precise length than our whole number lengths. For example... If your current slats measure 82 1/2" as opposed to 82" then you would need to select 82" as your length and 1/2" as your fraction.

Q: What gauge (how thick) are your vinyl slats?

A: Our thinnest vinyl slat is a 25 gauge (or approximately .55mm thick). The thickness of our slats were perfectly designed for durability, weather protection, ease of operation and flexibility. If a slat is too thick or too thin it will crack and break much easier. There is a science to the way our slats are designed. That's why we personally extrude all of our own vinyl for our slats!

Q: Where can I buy 2" vertical blind replacement slats?

A:  At this time we are unaware of any company that offers this product anymore. At ReSlat.com, we remain on the lookout for a manufacturer of this product.

Q: Does your company sell standard horizontal blinds too?

A:  We do not but if you are interested in 2" faux wood blinds, we recommend our partner site, Cheap Faux Wood Blinds. They sell a high-quality blind at the lowest prices online.

Q: Do you ship outside the United States?

A:  If your shipping address is outside the US, we recommend using Borderlinx, an international shipping service that we can ship your slats to and then they will forward it to you. We have many Canadian customers that use this service.

 

Do you have a question you would like to add to the list? Please let us know by clicking here. It could be very helpful to our current and future customers.

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